Welcome to Ciao Bangladesh! By accessing and using our website, you agree to comply with the following Terms & Conditions. These terms govern your use of our website, the purchase of products, and all interactions you may have with Ciao Bangladesh. Please read them carefully before placing an order or using our services.

1. General Terms

By accessing our website (www.ciaobd.com), you acknowledge that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. By using our website, you agree to abide by all laws and regulations applicable to our business practices.

We reserve the right to update these Terms & Conditions at any time, and any changes will be posted here. It is your responsibility to review these terms regularly. Your continued use of the website constitutes your acceptance of any modifications.

2. Product Information and Pricing

Ciao Bangladesh takes great care to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all product information, including prices, is free from errors. In the event of a pricing mistake or other errors, we reserve the right to correct any inaccuracies and update orders accordingly, even after you have placed an order.

3. Placing an Order

By placing an order, you confirm that all information you provide is accurate and complete. Once your order is placed, you will receive an email confirmation. Please note that this confirmation is not an acceptance of your order but an acknowledgment of your order request.

Ciao Bangladesh reserves the right to refuse or cancel orders for any reason, including but not limited to product unavailability, inaccuracies in product information or pricing, or issues related to payment processing.

4. Payment

We accept the following payment methods:

• Cash on Delivery (COD)
• Mobile banking (bKash, Nagad)
• Credit and debit cards through secure third-party payment gateways

All payments must be made in Bangladeshi Taka (BDT). For online payments, your payment information is securely processed by a third-party service provider, and Ciao Bangladesh does not store any payment details on our website.

5. Shipping and Delivery

We strive to process and ship orders promptly. Shipping times may vary based on your location within Bangladesh:

• Dhaka: 1-2 business days
• Outside Dhaka: 3-5 business days

Delivery fees, if applicable, will be clearly stated at checkout. Once your order is dispatched, you will receive a tracking number to monitor your shipment. Please note that delivery times are estimates and may be subject to unforeseen delays.

6. Returns and Refunds

Ciao Bangladesh offers a 7-day return policy for eligible products. To be eligible for a return, products must be in their original condition, with tags intact. For more details, please refer to our Return Policy.

Refunds will be processed once we receive and inspect the returned items. Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and videos, is the property of Ciao Bangladesh and is protected by copyright and trademark laws. You may not copy, reproduce, or distribute any content from our website without prior written permission from us.

8. User Account

You may be required to create an account to make a purchase or access certain features on our website. You are responsible for maintaining the confidentiality of your account information, including your password. Ciao Bangladesh is not responsible for any unauthorized access or activities conducted through your account.

We reserve the right to terminate your account or restrict access to certain features if we suspect any fraudulent activity or misuse of our website.

9. Limitation of Liability

Ciao Bangladesh is not liable for any damages resulting from the use of our website, products, or services, including but not limited to direct, indirect, incidental, or consequential damages. Our liability is limited to the extent permitted by law.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh. Any disputes arising from the use of our website or services will be resolved under the jurisdiction of the courts of Bangladesh.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@ciaobd.com
• Phone: 01717-959800, 01794-692605, 01846-495933
• Contact us
• Address: 52, Togar Wahid Ikram Tower, 40 Feet Main Road, Rajdhani Housing, Mohammadpur, 1207 Dhaka, Bangladesh

By using our website, you agree to these Terms & Conditions. We appreciate your trust in Ciao Bangladesh and look forward to serving you!