At CIAO Bangladesh, we strive to provide you with premium quality shirts and a seamless shopping experience. However, if for any reason you are not completely satisfied with your purchase, our return policy ensures that you can return the product and receive a refund or exchange.

Please carefully review the terms of our return policy below:

Eligibility for Returns

• Items must be returned within 7 days of the delivery date.
• The product must be in original condition, unused, unwashed, with all original tags and packaging intact.
• Only items that have a manufacturing defect, wrong item delivered, or size mismatch are eligible for a return or exchange.

Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as Final Sale or Clearance.
• Items that have been worn, damaged, or altered by the customer.
• Customized or personalized items.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@ciaobd.com or call +880 [Your Phone Number] with your order details, including the reason for the return.
2. Approval: Once we receive your request, we will review it and confirm if the item is eligible for return. Approved returns will be provided with further instructions.
3. Package the Item: Ensure that the product is securely packaged in its original packaging.
4. Shipping: Ship the item back to our office. You are responsible for the return shipping costs, except for returns due to incorrect or damaged products.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and the amount will be credited to your original payment method.

Please note:

• Refunds for Cash on Delivery (COD) payments will be issued via bank transfer or mobile banking (bKash/Nagad).
• Shipping charges are non-refundable, except in cases of incorrect or damaged items.

Exchanges

If you wish to exchange a product for a different size or style, contact us within 7 days of delivery. We will arrange for an exchange if the requested item is in stock. If the item is unavailable, you may opt for a refund or choose another product.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or issue a full refund, including any shipping charges incurred.

Contact Us

For any questions or assistance regarding returns, feel free to contact our customer support team:

• Email: support@ciaobd.com
• Phone: 01717-959800, 01794-692605, 01846-495933
• Contact Us

We appreciate your trust in Ciao Bangladesh and are committed to making your shopping experience as smooth and hassle-free as possible!